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Frequently Asked Questions

Frequently Asked Questions

General

No. Tours of The Oliver are always complimentary. Please bring a government-issued ID for everyone over the age of 18.

Appointments are not required. Walk ins are always welcome during regular office hours.

Our on site management team is available during office hours.

Most applications are processed the same day. In some cases, approval may take up to 72 hours.

Up front costs typically include the application fee, reservation fee, and either prorated rent or the first full month’s rent, depending on your move in date.

We recommend reading your lease agreement carefully.

Rent can be paid securely through the online resident portal or in the office.

Residents can submit payments through RentCafe or the online resident portal.

Yes. A $50 community fee applies monthly. Utility charges include pest control, sewer, water, trash, and an administrative fee. Pet rent is $25 to $50 per month, when applicable.

Yes. All residents are required to maintain renter’s insurance.

Utilities are not included in the monthly rent.

Utility charges for water, sewer, trash, and related services are managed through Conservice after move in. Electricity is set up directly with North Central Electric.

Yes. Residents who refer a new resident may receive a $500 referral bonus after they move in.

No. Rental rates are structured based on current lease terms and availability, but residents can pay in advance for their convenience. 

No. Subletting is not permitted.

Early lease termination requires a $2,000 termination fee and 60 days written notice.

Yes. Short term lease options are available based on availability.

Yes. Corporate leasing options are available.

Amenities

The Oliver is currently undergoing extensive renovations to enhance community amenities. Planned and updated features include a state of the art fitness center, resort style swimming pool, splash pad, grilling area, pickleball court, and business center.

Yes. Parking is available for residents and guests.

Yes. Washer and dryer units are provided in every apartment home.

Each apartment includes a stove, refrigerator, microwave, and dishwasher.

Yes. Packages may be held at the leasing office for resident pickup during business hours.

Community quiet hours begin at 9:00 pm to ensure a comfortable environment for all residents.

Pet Policy

Yes. We are a pet friendly community.

The pet fee is $450 for one pet and $700 for two pets. Monthly pet rent is $25 per pet.

No breed or weight restrictions apply.

A pet park is not currently available on site. 

Location

The Oliver is located near Germantown Road in Olive Branch, Mississippi.

Public transportation is not available within close proximity.

The Oliver is located within the DeSoto County School District.

No, not on property.

Residents enjoy convenient access to shopping, dining, and retail along Goodman Road.

Starbucks is located a short drive from the community.

Maintenance

Before move in, each apartment is professionally cleaned and painted as needed. Carpets are professionally cleaned or replaced when necessary. All maintenance work, including preventative service, is completed prior to occupancy.

Yes. A professional on-site maintenance team is available to assist residents.

Residents may submit a maintenance request online through the resident portal or contact the leasing office directly.

Routine requests are typically completed within 24 business hours. Emergency requests are addressed immediately and are available 24 hours a day.

No. Residents are not required to be present while service is performed.

Please contact the leasing office for assistance.

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